Transformasi Lean Operations Dan Implementasi Nilai Tambah (Value Stream Mapping) Pada Sektor Layanan Jasa Modern: Sebuah Studi Konseptual

Authors

  • Erwin Sodding Universitas Muslim Indonesia
  • Angsar Angsar Universitas Muslim Indonesia
  • Anis Saleh Universitas Muslim Indonesia
  • Serlin Serang Universitas Muslim Indonesia

Abstract

This conceptual study synthesizes lean service and value stream mapping (VSM) literature in healthcare, hospitality, retail, and e-commerce from 2019–2025 to develop a lean transformation framework for modern services. Secondary data were retrieved through Publish or Perish (Google Scholar) and analyzed using desk-based literature synthesis. The synthesis identifies six service wastes, including digital waiting time and overprocessing, and formulates five propositions within a three-stage framework: Current State Map, Waste Elimination, and Future State Map. Managerial implications and an agenda for empirical testing are presented.

Keywords: Lean Service, Modern Services, Value-Added, Value Stream Mapping, Waste

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Published

2026-11-14

How to Cite

Sodding, E., Angsar, A., Saleh, A., & Serang, S. . (2026). Transformasi Lean Operations Dan Implementasi Nilai Tambah (Value Stream Mapping) Pada Sektor Layanan Jasa Modern: Sebuah Studi Konseptual. Journal Of Human And Education (JAHE), 6(6), 543–551. Retrieved from http://jahe.or.id/index.php/jahe/article/view/3207

Issue

Vol. 6 No. 6 (2026): Journal of Human And Education (JAHE).

Section

Articles

License

Copyright (c) 2026 Erwin Sodding, Angsar Angsar, Anis Saleh, Serlin Serang

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